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Questionnaire Configuration Specialist

Job in Sugar Land, Fort Bend County, Texas, 77479, USA
Listing for: Fragomen
Full Time position
Listed on 2026-02-18
Job specializations:
  • IT/Tech
    IT Business Analyst, Data Analyst, Systems Analyst
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Overview

Employer Industry: Immigration Services

What to Expect (Job Responsibilities)
  • Collaborate with stakeholders to gather business and functional requirements for questionnaire configurations
  • Design and configure electronic questionnaires to support business workflows
  • Perform quality assurance testing and coordinate User Acceptance Testing (UAT) activities
  • Manage Service Now tickets and provide Tier 2 support for configuration issues
  • Draft user stories and process documentation for new questionnaire builds and updates
What is Required (Qualifications)
  • Experience using Service Now for incident management and Jira for issue tracking
  • Strong analytical and critical-thinking skills with high attention to detail
  • Excellent written and verbal communication skills in English
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint)
How to Stand Out (Preferred Qualifications)
  • Familiarity with Agile business analysis practices and methodologies
  • Experience with Form.io or similar form-building platforms
  • Experience creating PowerPoint presentations and process flows for stakeholders
  • Basic experience working with JSON

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