Technical Support Analyst

We are HCSS. For the last 40 years
, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer.

We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.

We’re currently looking for a Technical Support Analyst with 2+ years of customer service experience to join our award-winning Support Team and provide our customers with quality service.

• Level 1 Prod Knowledge Certified
• You’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets.
• You genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems.
• You’re a team player and have the ability to follow or lead as situations dictate.
• You are able to make decisions quickly and use available resources effectively.
• You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
• You’re able to plan, organize, and prioritize work—you’re seen as someone who wears many hats!
• You always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed.
• You’re genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions.

• External Publisher
• KCS Coach

• Provide instant world-class service to HCSS customers through multiple channels.
• Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
• Take ownership of learning HCSS products in addition to the training provided.
• Continuously create helpful documentation through the capture of relevant information during each support interaction.
• Recognize and exceed the high standards and expectations of the department.

Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:

• Flexible hybrid schedule
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness
• And more!