Business Analyst - ServiceNow & ITAM
Job in
Sugar Land, Fort Bend County, Texas, 77487, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst, Business Systems/ Tech Analyst, Systems Analyst
Job Description & How to Apply Below
LOCATION: Sugar Land, TX local only
GC/USC
Onsite Monday-Thursday; remote on Fridays
video interview but possibility of onsite
Service Now ITAM (HAM/SAM/CMDB), IT Asset Management, Requirements Gathering, Process Mapping, Data/Asset Governance, Workflow & Dashboard Design, CMDB Maintenance, MS Intune, Documentation (BRD/FRD), Analytics & Reporting, and Cross-functional Stakeholder Collaboration.
Job Overview
We are seeking a highly driven Business Analyst with strong expertise in Service Now and IT Asset Management (ITAM). This role focuses on optimizing ITAM processes, ensuring asset data accuracy, and aligning technical solutions with business objectives. Ideal for someone who excels at requirement gathering, documentation, process improvement, and cross-functional collaboration.
Key Responsibilities
Service Now & ITAM Operations
- Administer and improve Service Now ITAM modules: HAM, SAM, CMDB.
- Maintain asset data integrity through strong governance and validation practices.
- Collaborate with IT Operations and Procurement on entire asset lifecycle processes.
- Design workflows, dashboards, and reports for automation, compliance, and visibility.
- Integrate Service Now with procurement, discovery, and inventory systems.
- Gather, analyze, and document business requirements for Service Now/ITAM initiatives.
- Conduct gap analyses and recommend improvements in processes and systems.
- Translate business needs into clear technical specifications for development teams.
- Lead stakeholder meetings, workshops, UAT sessions, and change-management efforts.
- Create and maintain BRDs, FRDs, SOPs, process flows, and configuration documentation.
- Use Service Now analytics to deliver insights into asset compliance, usage, and lifecycle.
- Track KPIs and SLAs to identify performance issues and cost-optimization opportunities.
- Drive initiatives end-to-end with minimal supervision.
- Work closely with IT, Finance, and Procurement teams to ensure alignment.
- Identify and resolve risks, issues, and data integrity challenges proactively.
- Bachelor's degree in IT, Computer Science, Business Administration, or related field.
- 4-8 years of Business Analyst experience, including 2+ years with Service Now.
- Strong background in IT Asset Management and CMDB maintenance.
- Familiarity with Service Now ITAM, MS Intune, and related tools.
- Strong requirement gathering, documentation, and process-mapping skills.
- Excellent analytical, communication, and problem-solving abilities.
- Ability to work independently in a fast-paced environment with high attention to detail.
- Ability to manage and prioritize multiple tasks simultaneously.
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