IT Helpdesk Technician

We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues.

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot and resolve issues related to:
• PCs, printers, and peripheral devices
• iPads and mobile devices
• Payment terminals (Link 2500, Lane 7000)
• Routers and switches
• ISP-related issues
• Support store technologies including:
• Security camera systems
• IP-based safe locks
• Smart thermostats
• Accurately document issues, troubleshooting steps, and resolutions in the ticketing system
• Escalate complex technical issues to senior IT staff or external vendors when necessary
• Assist with new store setups, device provisioning, and technology rollouts
• Collaborate with team members to ensure timely issue resolution and excellent customer support
• Maintain professionalism and strong communication while handling high-volume support requests

• Basic knowledge of:
• Computers and operating systems
• Mobile devices and peripherals
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work efficiently in a fast-paced, high-volume support environment
• Team-oriented mindset with a willingness to learn and grow
• Strong attention to detail and organizational skills

• Previous helpdesk, call center, or customer service experience
• Exposure to retail or multi-location IT support environments
• Familiarity with ticketing systems and remote support tools
• Understanding of basic networking concepts and hardware troubleshooting

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law