Senior ServiceNow Developer

Senior Service Now Developer

We are looking for a Senior Service Now Developer to join our support team, focusing on maintaining and enhancing our Service Now platform. This role involves troubleshooting, implementing enhancements, and optimizing core ITSM modules, Work spaces, and the App Engine. The ideal candidate has deep expertise in CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM), and dashboards to support ongoing business needs effectively.

• Support & Bug Fixing:
  Address platform issues, troubleshoot bugs, and ensure system stability across ITSM modules, Work spaces, and App Engine.
• Enhancement Backlog Management:
  Work on a structured backlog of over 100 enhancement requests, implementing scalable and maintainable solutions.
• Workspace Implementation:
  Optimize and expand Service Now Work spaces, ensuring all functionality is efficiently available via this interface.
• CMDB, HAM, and SAM Optimization:
  Maintain and enhance Configuration Management Database (CMDB) and Asset Management capabilities for improved visibility and compliance.
• Dashboard & Reporting Development:
  Create and refine Service Now dashboards to provide actionable insights for business stakeholders.
• Collaboration & Best Practices:
  Work closely with cross-functional teams to align Service Now solutions with business needs, ensuring adherence to industry best practices.

• 5+ years of experience as a Service Now Developer, with hands-on expertise in ITSM, App Engine, and Work spaces.
• Strong knowledge of CMDB, HAM, and SAM within the Service Now platform.
• Proven experience in troubleshooting and bug fixing within a large-scale Service Now implementation.
• Proficiency in scripting (JavaScript, Glide API, Flow Designer, Integration Hub) to develop custom solutions.
• Experience with dashboards and reporting tools in Service Now.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced support environment.

Kindly share your resume with answers: Q1: how many years of experience as a Service Now Developer, with hands-on expertise in ITSM, App Engine, and Work spaces. Q2: how many years of CMDB, HAM, and SAM within the Service Now platform. Q3: how many Service Now Implementation you did and How many years of exp bug fixing within a large-scale Service Now implementation.

Q4:
How many years of exp in scripting (JavaScript, Glide API, Flow Designer, Integration Hub) to develop custom solutions. Q5: how many years of Experience with dashboards and reporting tools in Service Now.