Supervisor, Meter to Cash

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Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

Nexus Water Group is looking for a Supervisor, Meter to Cash. Responsible for supervision of the Meter-to-Cash team, including directing, planning, managing, staffing, and organizing numerous re-occurring utility billing activities. Works with Business Units and Enterprise Service Teams to ensure continuity of processes, goals and vision of Nexus.

Work location and schedule

This position can be located in Sugar Land, TX. Must be able to work on site at least 3 days a week as per company directive on hybrid work schedules.

• Supervises billing team responsibilities.
• Hires, directs, evaluates, promotes and disciplines of subordinate employees.
• Oversees the organization and delegation of team tasks. Assumes, assigns or re-assigns responsibilities temporarily as necessary.
• Experience planning, prioritizing and organizing multiple concurrent assignments, tasks and projects and is able to adjust to frequent changing priorities, requests and unexpected events.
• Oversees billing process to ensure proper flow and implementation as dictated by policy resulting in timely and accurate bills and notices to utility customers.
• Responsible for validating rate change requests following documented business processes.
• Responsible for updating the Meter-to-Cash team on upcoming rate and production support changes and required hyper-care support as required.
• Conducts review and audits of billing system records to ensure proper set up and compliance with state rules and regulations pertaining to billing.
• Responsible for making corrections to appropriate records within the billing platform to ensure proper billing and/or direct issue to appropriate personnel with action to be taken.
• Coordinates a wide range of support activities for the Business Units and Enterprise Service Teams including, but not limited to, rate case requests, Commission inquiries, and Business Unit report analysis.
• Coordinates, prepares and reviews billing reports for internal departments, third party billing and meter reading relationships.
• Provides audit support as requested by internal departments and external auditors.
• Reviews billing reports and audit tables to ensure proper, accurate billing and continuation of company policies and procedures in accordance with state regulations and tariffs.
• Identifies and informs appropriate levels of management of billing and meter reading issues that affect and drive the department’s daily operations.
• Informs management by reviewing and analyzing special reports, summarizing information and identifying trends.
• Works to maintain high level of cooperation and proper attitude within the department.
• Executes special projects as requested and assigned.
• Periodic validation of all reports on a quarterly basis.
• Develop additional methods to track process changes.
• Participates in special projects as assigned.
• Conducts special business-related studies and cooperates with other departments in the preparation of analyses.
• Performs other related duties as assigned.

Experience

• 5 or more years billing or related experience in a management role; experience in public or private utility work is highly desirable.

Education and Licenses

• Valid driver's license

Nice to Have

• Associate or Bachelor’s Degree in a business related field, or a combination of education and experience
• Experience with SAP ECC and CRM

Knowledge, Skills, and Abilities

• Proven ability to motivate others in pursuit of Company goals.
• Excellent organizational and interpersonal skills.
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Work requires continual…