Event Parking Lead

Pay

$21- $25/hour

Full Time - Mandatory Weekends Thursday, Friday, Saturday, Sunday - 8-12 hour shifts but open availability these days 6am to 1am

Event Parking Lead

419 N 9th Street, St Louis MO 63101

2 plus years of Parking/Staffing Experience and Customer Service

• Must have a valid driver's license
• Must be 21 years of age or older

2 years of experience in facility, operations with at least 1–2 years of supervisory experience.

Strong customer service, leadership, and interpersonal skills.

Solid business acumen including budget oversight and cost control.

Proficiency in Microsoft Office Suite and other job-related technologies.

Strong verbal and written communication skills.

Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.

Supervise and coordinate the work of staff to ensure that all areas are meeting company standards.

• Train and onboard new staff, providing guidance and support to ensure high-quality performance.
• Conduct regular inspections of facilities to ensure company standards and flow of garage.
• Develop and implement procedures and best practices to improve efficiency and effectiveness.
• Lead and support frontline employees; foster a culture of engagement, accountability, and teamwork.
• Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
• Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
• Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
• Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
• Promote additional services and identify growth opportunities to increase billable work.
• Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
• Ensure compliance with all ABM processes, safety standards, and quality programs.
• Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
• Coordinate special projects and support implementation of new processes and technologies.
• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
• Identify cost-saving initiatives and support vendor/contractor management.
• Develop and deliver employee training programs focused on safety, operations, and customer service.
• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
• Administer disciplinary actions in accordance with company guidelines.