Market Financial Center Manager - Houston West - Sugarland area

Job Overview

This role supports a cluster of financial centers in designated markets, serving as a market-level resource in the absence of the assigned Financial Center Manager. The incumbent serves as a business owner, fosters a team environment, promotes a client‑centric and risk‑aware culture, and drives operational excellence to ensure effective and cohesive daily operations.

• Operate as a backup financial center leader within the market.
• Manage client traffic, engage and route clients, fostering retention.
• Manage business results through formalized management routines and coaching.
• Create a world‑class client‑experience environment.
• Drive market‑level initiatives prescribed by market leaders.
• Drive operational excellence.

• Opportunity & Inclusion champion: create an inclusive team where members are treated fairly and respectfully.
• Process & Data manager: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise advocate & communicator: deliver clear, concise messages motivating and connecting contributions to business results.
• Risk manager: lead and encourage identification, escalation and resolution of potential risks.
• People manager & coach: know and develop team members through coaching and feedback.
• Financial steward: manage expenses and demonstrate an owner’s mindset.
• Enterprise talent leader: recruit, onboard and develop talent, and support mobility for career growth.
• Driver of business outcomes: deliver results through effective team management, structure and routines.

• 1+ year(s) of leadership experience demonstrated through coaching, training and/or motivating a diverse work team.
• Ability to influence and collaborate with others outside of reporting authority.
• Proven customer service skills and ability to resolve problems independently or with escalation.
• Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
• Record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, able to engage others, build relationships and provide personalized service.
• Organizational skills to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (verbal, non‑verbal, written, presentation) and active listening.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Availability to work weekends and/or extended hours as required.
• Must be able to travel to any financial center within the defined market.

• 1+ year(s) of management experience including hiring, coaching and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail or hospitality.
• Bachelor’s degree in related field.
• Bilingual (fluent verbal and written).

• Coaching
• Customer Service Management
• Customer & Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America).

Hours Per Week: 40.