PMO Manager

Job Description

IT Manager - ABM Industries About the Role

ABM is seeking a people-focused and execution-oriented IT Manager to lead a team of Project Managers responsible for delivering enterprise technology initiatives.

This role serves as the functional leader for project delivery talent within the PMO organization. The IT Manager is accountable for building a high-performing project management team, establishing consistent delivery practices, developing project management capabilities, and ensuring Project Managers are equipped to successfully execute technology initiatives across the enterprise.

The IT Manager directly manages Project Managers and is responsible for hiring, coaching, performance management, career development, workforce planning, and delivery excellence across the team.

In ABM's operating model, Portfolio Managers own portfolio prioritization, executive governance, and investment decisions. Project Managers own end-to-end project execution. The IT Manager enables success by developing the people, processes, standards, and organizational capacity required to deliver consistently and effectively.

The ideal candidate combines strong leadership skills with practical project delivery experience and enjoys helping others grow while improving organizational execution capabilities.

• Lead, coach, and develop a team of Project Managers supporting enterprise technology initiatives
• Conduct performance management, career development, and succession planning activities
• Establish clear expectations, goals, and development plans for team members
• Provide mentoring on project management practices, stakeholder management, communication, and leadership skills
• Support employee engagement, retention, and professional growth
• Identify training and certification opportunities to strengthen team capabilities
• Foster a culture of accountability, collaboration, learning, and continuous improvement

• Establish and maintain project management standards, methodologies, templates, and best practices
• Promote consistent execution across waterfall, Agile, and hybrid delivery approaches
• Ensure Project Managers effectively apply governance, risk management, and reporting standards
• Drive adoption of delivery frameworks, tools, and project management processes
• Maintain quality standards for project documentation, status reporting, and governance artifacts
• Facilitate knowledge sharing and lessons learned across the project management community

• Provide delivery leadership and coaching across active projects
• Monitor project health, risks, resource constraints, and delivery trends across the team
• Support Project Managers in resolving complex issues, stakeholder challenges, and escalations
• Ensure projects maintain appropriate planning, execution, governance, and communication practices
• Promote proactive risk identification and mitigation planning
• Partner with Project Managers to improve delivery predictability and outcomes

• Manage project management resource allocation and workforce planning
• Partner with Portfolio Managers and PMO leadership to align staffing with portfolio demand
• Assess team capacity and recommend hiring, contractor support, or resource reallocations
• Balance workloads across Project Managers to ensure sustainable delivery
• Develop succession and contingency plans for critical delivery roles

• Partner closely with Portfolio Managers, business leaders, technology teams, and vendors
• Support organizational alignment across delivery teams and business stakeholders
• Facilitate resolution of cross-project challenges and organizational roadblocks
• Help establish strong working relationships between Project Managers and key stakeholders
• Represent project delivery capabilities and team needs within PMO leadership discussions

• Drive continuous improvement initiatives that enhance project delivery performance
• Analyze project metrics, delivery trends, and lessons learned to identify improvement opportunities
• Improve project management processes, reporting approaches, and team effectiveness
• Promote adoption of emerging project management practices, tools, and technologies
• Support organizational readiness for digital transformation, AI, automation, analytics, and other strategic initiatives

• Project Managers are engaged, developed, and consistently improving their capabilities
• Delivery practices are applied consistently across projects
• Project teams receive effective coaching and support when challenges arise
• Resource allocation aligns with portfolio priorities and business demand
• Project reporting, governance, and execution standards are maintained across the organization
• Employee retention, engagement, and professional growth improve over time
• Project Managers are viewed as trusted leaders by business and technology…