Parks Facilities and Maintenance Manager

NEW TERRITORY RESIDENTIAL COMMUNITY ASSOCIATION PARKS, FACILITIES AND MAINTENANCE MANAGER JOB DESCRIPTION POSITION SUMMARY

Under the general direction of the Director of Parks, Recreation, and Facilities, the Parks, Facilities and Maintenance Manager oversees and directs the comprehensive maintenance, condition, operations, and asset management of New Territory’s parks, park amenities, sports complex, pool facilities, open spaces, and The Club at New Territory. This position manages preventive maintenance programs, administers key service and contractor agreements, oversees capital improvement and asset renewal projects, and utilizes maintenance management technology to optimize community assets.

The Parks, Facilities and Maintenance Manager leads, trains, and develops maintenance personnel while exemplifying superior customer service, operational efficiency, community stewardship, and NTRCA’s Standards of Excellence.

Park & Facility Operations:
Provide strategic and operational direction for park maintenance planning, daily grounds upkeep, sports complex operations, recreation facilities, and maintenance-related construction activities. Prepare and implement departmental work plans aligned with the Association’s mission, goals, adopted policies, approved budget, and Standards of Excellence.

Contract & Vendor Management:
Oversee and administer major maintenance service contracts, including landscape maintenance, commercial tree care, lake management, irrigation services, and specialized structural repairs; evaluate contractor performance against established service levels, scope requirements, quality expectations, and industry benchmarks.

Asset Management & PM Programs:
Develop, implement, and evaluate a robust preventive maintenance (PM) program for all community amenities, structural facilities, vehicle fleet, and mechanical equipment to minimize downtime, ensure safety, and extend asset lifecycle. Evaluate maintenance program effectiveness against service standards, budget performance, and asset condition.

Technology & Work Order Administration:
Fully leverage Work Order / Asset Management Systems to schedule work, issue and close work orders, monitor equipment life cycles, and maintain real-time inventory control.

Quality Assurance & Inspections:
Conduct regular, systematic site and safety inspections of parks, playgrounds, trails, and facility buildings to ensure all completed work adheres strictly to organizational, environmental, ADA, and industry safety standards.

Personnel Leadership & Development:
Participate in the recruitment, interviewing, and selection of full-time, part-time, and seasonal maintenance staff; train, supervise, and evaluate staff performance. Establish ongoing safety, technical, and customer service training programs to cultivate a high-performing team. Model and reinforce NTRCA’s Standards of Excellence:
Excellence Through Consistency, Own the Outcome, See it Through, Listen With Empathy, and Keep Growing.

Budgeting & Fiscal Stewardship:
Prepare, justify, and actively manage complex operational and maintenance budgets aligned with NTRCA strategic priorities; monitor expenditures, reconcile variances, and prepare detailed cost justifications.

Capital Improvement & Asset Renewal:
Collaborate in the planning, development, and execution of approved Capital Reserve and Capital Improvement Projects (CIP) to deliver safe, aesthetically pleasing, and highly functional community infrastructure. Assist with the coordination and monitoring of project scope, schedule, budget, contractor performance, and project completion.

Procurement & Contract Development:
Develop scopes of work and coordinate requests for proposals (RFPs); administer and monitor approved service, maintenance, and construction agreements in accordance with NTRCA procurement policies and delegated authority.

Stakeholder & Community Engagement:
Communicate operational schedules, project updates, and resource allocations effectively to staff, leadership, committees, and residents. Cultivate positive relationships with community work groups and partner organizations.

Emergency…