PT Sales Associate - COLONY MALL

Job Description

Posted Sunday, January 25, 2026 at 5:00 AM

The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate brings a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.

• Consistently create a welcoming environment as customers enter or exit the store.
• Immediately respond to customer inquiries and needs, proactively seeking opportunities to deliver a great customer experience and assist in the location, availability, and selection of merchandise.
• Use basic selling techniques to engage with the customer.
• Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty.
• Follow the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling, and Thanking).
• Complete sales transactions and maintain proper accountability at registers.
• Process merchandise returns and exchanges courteously and under company guidelines, speaking positively about the brand, our customers, and other team members.
• Demonstrate initiative, teamwork, and ownership in every interaction.
• Maintain visual standards for the selling floor, fitting rooms, visual displays, and presentations, and assist in daily store recovery before, during, or after opening hours.
• Adhere to company policies, procedures, and loss prevention practices.
• Share feedback and ideas with management to improve store processes, adapting quickly while managing multiple tasks.
• Provide support for all cross‑functional departments.
• Help set the tone and standards that drive customer satisfaction and position the business as a recognizable market leader.

• Must be at least 16 years of age.
• Minimum of one year of retail sales experience and previous cash handling experience is preferred. Must be energetic and charismatic.
• Must have strong communication, organizational, and time management skills.
• Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
• Must be able to complete sales transactions in the POS register system.
• Must be available to work a flexible schedule, including closing shifts, weekends, and holidays.
• Must be able to spend up to 100% of the working time standing and walking, lift and carry up to 50 lbs., and perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.