Casual Sales Ambassador- First Colony Mall

Interview Plan

Weekly: 0-19 hours

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong teamwork, surpass daily sales goals, and create a fun, inclusive environment that keeps customers returning.

Put yourself in the customer's shoes to create a unique, memorable experience.

For our Sales Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

• Driving Sales: Utilize Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world‑class experience to every customer. Connect with customers and identify their needs by listening attentively and asking open‑ended questions. Show off our amazing products by demonstrating their unique benefits and features.
• Building the Brand: Educate customers on our brand values—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement.
• Product Passion: Continuously expand product knowledge with ongoing learning, staying up‑to‑date on products, ingredients, and unique benefits to confidently recommend products.

• Development: Use Lush resources to develop sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of your development.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging through teamwork and collaboration.

• Time and Attendance: Be punctual, reliable, and present oritize wellbeing by taking breaks when necessary.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Apply Visual Merchandising guidelines to adjust product displays in real‑time based on sales.
• Policies and Procedures: Practice company standards for opening/closing, product integrity, respectful workplace, and health and safety.

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

• Experience with consultation‑based customer service models
• Strong problem‑solving skills to address issues in day‑to‑day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

$15 - $15 USD

As set forth in Lush Handmade Cosmetics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. We are committed to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada’s Calls to Action #92.