Member Specialist

Position Summary

Position Summary...

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Respects the Individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; and helping to attract the best talent.
• Respects the Individual by working as a team; building strong and trusting relationships; and communicating with impact, energy, and positivity to motivate and influence.
• Respects the Individual by strengthening the team by helping, developing and mentoring others; and recognizing others’ contributions and accomplishments.
• Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance; modeling the Walmart values to support and foster our culture; holding oneself and others accountable; supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts with Integrity by acting in a self‑less manner and being consistently humble, self‑aware, honest, fair, and transparent.
• Serves our Customers and Members by delivering results while putting the customer first.
• Serves our Customers and Members by making decisions based on reliable information; balancing short‑ and long‑term priorities; and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strives for Excellence by displaying curiosity and a desire to learn; taking calculated risks; and demonstrating courage and resilience.
• Strives for Excellence by driving continuous improvements; being open to and using new technologies and skills; and supporting others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k),…