Account Manager

A growing commercial landscaping and outdoor services company is seeking an Account Manager to manage existing client relationships, support customer retention, and identify opportunities for continued account growth.

This is a customer-facing role focused on building strong client partnerships, understanding customer needs, coordinating internal resources, and ensuring service expectations are met. The ideal candidate will be organized, proactive, relationship-driven, and comfortable working across operations, sales, and client service teams.

• Manage an assigned book of business and serve as the primary point of contact for existing clients
• Build strong relationships with new and existing customers throughout the assigned territory
• Work closely with internal teams to support service contracts, pricing renewals, enhancement opportunities, and client retention
• Act as the liaison between customers and internal departments, ensuring client questions, concerns, and requests are communicated clearly and followed through to resolution
• Develop and execute account strategies to support customer satisfaction, retention, and revenue growth
• Identify customer needs, challenges, and opportunities for additional services
• Network with prospective clients and support new relationship development within the assigned territory
• Manage client communication, account updates, and ongoing service expectations
• Support sales planning and execution to help meet regional goals and budgets
• Travel regularly throughout the assigned territory to meet with clients, understand their needs, and support account objectives
• Prepare account updates and reports by collecting, analyzing, and summarizing information related to current client projects, service delivery, and customer activity

• Experience in account management, client service, sales, business development, or a related customer‑facing role
• Strong relationship‑building skills with the ability to communicate effectively with customers, internal teams, and leadership
• Ability to manage multiple accounts, priorities, and follow‑up items at the same time
• Strong organizational skills and attention to detail
• Strong problem‑solving skills and the ability to resolve customer issues professionally
• Self‑motivated and able to work independently with minimal supervision
• Comfortable working with people from different backgrounds, roles, and levels of an organization
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and Power Point
• Experience with ERP or CRM systems preferred;
  Aspire and Salesforce experience is a plus

• Experience in commercial landscaping, horticulture, agriculture, property services, facility services, or a related field
• Bachelor’s degree in Horticulture, Ag Business, Landscape Architecture, Business, or a related field preferred
• Relevant industry certification or equivalent related experience will also be considered

This is a strong opportunity for someone who enjoys building long-term client relationships, solving customer problems, and helping grow existing accounts. The role offers regular client interaction, visibility across the business, and the ability to make a direct impact on customer satisfaction, retention, and revenue growth.