Graduate Engineer; Process Consulting

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio) technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer great career opportunities to grow in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Working as part of a team in the process consulting business line. Typical projects include Profit Improvement Programs, Strategic Analysis, Operational Excellence, Process troubleshooting and plant optimization, due diligence, and decarbonization projects.

Working directly with working‑level clients supporting the project manager and/or team requires specific knowledge of the product line and its applications, advising clients on specific technology and solutions, and understanding the client’s objectives, challenges and value proposition. The role requires a good understanding of basic chemical engineering principles, such as fluid dynamics, thermodynamics, conservation of mass, etc. Knowledge of simulation tools such as Petro‑SIM or HYSYS would be advantageous.

Awareness of enabling technologies for Digital Transformation such as Machine Learning and other Artificial Intelligence technologies is also beneficial.

The post holder will work as part of a team and may need to travel internationally, with an approximate travel requirement of 25%.

• Customer Needs Clarification – Interview the customer, following a multilevel sales script, to clarify the customer’s requirements.
• Customer Relationship Development / Prospecting – Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Customer Relationship Management (CRM) Data – Ensure that basic customer details held in the system are accurate and make notes of follow‑up actions that have been promised, together with notes of actions taken during each sales call.
• Customer Relationship Management / Account Management – Make calls (by telephone or in person) to allocated existing customers to maintain relationships. Provide a first point of contact for resolving customer queries and complaints.
• Key Account Management – Provide day‑to‑day support on both new and existing accounts by performing prescribed and nonroutine account management activities. Help the account management team respond to more complex customer inquiries.
• Operational Compliance – Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Personal Capability Building – Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Sales Opportunities Creation – Identify potential customers by using publicly available lists, such as trade directories and internet searches.
• Sell Customer Propositions – Identify a selection of products or services that may meet the customer's requirements, explain the product/service features and standard terms of sale to the customer, and invite the customer to make a selection and purchase at the standard price/terms and conditions of sale.

• Customer Focus – Builds strong customer relationships and delivers…