Journeyman Field Technician

Field Performance Technician 3

The Field Performance Technician 3 performs advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members and must hold an electrical certification per state requirements.

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.
• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements (e.g., wireman license).

• 3+ years of previous field construction experience required, with at least 1 year as a service technician in the solar industry.
• High School diploma required.
• PV design or PV electrical experience preferred.

• Valid state or local Electrical Journeyman license required; position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements.

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player with a desire to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Strong computer skills.
• Electrical/PV installation knowledge: working knowledge of current NEC codes, ability to interpret single‑line drawings and PV systems from roof to meter, understanding of electrical principles as they pertain to solar interconnection and tie‑in, and basic construction principles.
• Safety: adheres to company safety policies, identifies reporting hazards, and encourages safe work practices.
• Customer service: establishes rapport, builds relationships, and remains tactful in communication.
• Results driven: meets deadlines and key metrics, works independently and in a fast‑paced team environment, and assists teammates to achieve company and departmental goals.
• Problem solving: solid decision‑making and troubleshooting skills, ownership of issues, escalation as needed, and follow‑up with customers.

• Transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance.
• Work on rooftops, bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balancing as required.
• Climb ladders and operate in outdoor weather conditions.
• Use fine motor skills for hand functions such as manipulation, grasping, and pinching.
• Work within safe ranges using ladders, fall protection harnesses, and other personal protective equipment.
• Work and maintain balance on roofs and other elevated areas.
• Work in the sun and possibly low‑light conditions.
• Walk on rafters, roof tiles, and roof shingles without damage.
• Distinguish colors such as red, black, yellow, white, green.
• Work in confined spaces such as attics, basements, and crawl spaces.
• Hear verbal commands and warnings.
• Work with chemicals using appropriate protections.

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration of race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex, or any other basis protected by law.