Mission Partner Integration Office; MPIO Team Lead

Description

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Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Our Mission, Vision, and Values guide the way we do business.

Your greatest work is ahead!

Leidos is hiring a customer-oriented Mission Partner Integration Office (MPIO) Team Lead to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon. The successful candidate will assist the Government staff by developing, maintaining, and improving the AFNCR ITS Catalog and provide continuous process improvement analysis in support of those services.

Primary Tasks:

• Oversees a 5-person team responsible for IT service integration for new Geographically Separated Units (GSUs) and Tenant units on already supported bases.
• Works GSU/Tenant – specific issues to ensure the best possible IT support infrastructure, processes, and services
• Tracks and reports the status of Service Level Agreements (SLAs) or Memoranda of Agreements (MOAs), ensures standardization, and provides regular updates to IT service cost estimates
• Partners with the Chief of Operations, augmenting the Government staff, in building, updating, and reviewing MOU/MOAs between the 844 CG and external customers.
• Partners with the Strategic Operations Manager and Problem Management team to identify negative service trends for GSUs and Tenant organizations and aid in solution development.
• Teams with the contract Current Operations Manager, augmenting the Government staff, in building and updating the AFNCR ITS Service Catalog.
• Teams the contract Current Operations Manager with Quality of Service (QoS) initiatives, coordinating with higher-level organizations such as the Cyberspace Capabilities Center, Air Force Lifecycle Management Center, and Chief Information Office.
• Collaborates with the Operations Fusion Team to develop strategic communications regarding changes to the service catalog.
• Collaborates with 744 CS, 794 CS, and 844 CS government and contract leads as well as requesting unit to refine MOU/MOA requirements, mapping them to Service Catalog items to shape a support / cost model.
• Ensures all in-progress agreement negotiations are routinely briefed to the owning AOR's communications squadron senior stakeholder as well as validates all provisions of an agreement have local government concurrence before routing to the Staff for final review and signature.
• Develops products and briefs senior stakeholders on progress / status of ongoing MOU/MOA negotiations as well as annual reviews.
• Assists government stakeholders and contract leads to identify support risks, mission gaps, and resource needs based on customer requirements, current Service Catalog offerings, and operational models.
• Partners with the Chief Architect to track the lifecycle of necessary equipment to connect GSUs back to a main operating base.
• Drive special projects aim at enhancing or improving service delivery and customer experience.
• Analyze service request templates, ticket queue routing, Remedy processes, and monitoring tools for continuous improvement, efficiency, and effectiveness.
• Develop new and/or modify existing ITSM service request templates in collaboration with the Remedy / Service Now team.
• Engage customers to ensure catalog items provide desired effects and recommend changes as required.
• Guide development and sustainment of the AFNCR customer-facing, electronic Service Catalog.
• Engage stakeholders and customers to ensure the customer-facing Service Catalog is effective and user-friendly.
• Collaborate with teammates to develop, modify, and update Service Catalog items.

Basic Qualifications

• Typically requires BS degree and 12 – 15 years…