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IT Service Desk Manager – Federal, Hybrid
Job in
Suitland, Prince George's County, Maryland, 20746, USA
Listed on 2026-07-14
Listing for:
Passport Auto
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Passport Auto is seeking an experienced Service Desk Manager to lead enterprise IT support operations in a federal contracting environment. The role drives executive leadership across Tier 1 and Tier 2 support, the USPTO contact center, knowledge management, and accounts management.
You will oversee incident life cycles, ensure high volumes of tickets are resolved efficiently, and deliver VIP customer service across a multi-site organization in a hybrid Falls Church/Alexandria setting.
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