Help Desk Specialist

Overview/ Job Responsibilities

Entarian is seeking a Help Desk Specialist to support NOAA Office of Satellite and Product Operations (OSPO) environmental-monitoring satellite missions.

Duties include:

• Provide monitoring services for Satellite Systems.
• Identify alarms and alerts and respond in accordance with Government directives and procedures.
• Create tickets and provide daily logs for activities processed.
• Work with Network Teams and management to provide detailed reporting and updates.
• Multitasking within different software platforms in a virtual environment.
• Track & Report Satellite data anomalies via Ticketing and assign to proper team.
• Answer phone calls, View and provide action on Emails (GMAIL)
• Attend weekly meetings to provide feedback to Management
• Provide support to end users on a variety of issues.
• Identifies, researches, and reports unresolved technical problems
• Documents, tracks, and monitors problems to ensure a timely resolution.

The hourly rate for this position is approximately $25 - 26/hr.

Work will be completed on-site at NOAA's Suitland, MD location.

• AA in computer science, related discipline, or equivalent.
• 1+ years’ experience in relevant professional position.
• Detail oriented, organized, and timely. Ability to work well independently and in a team setting.
• Ability to work within the team framework on assigned projects.
• Basic use of Microsoft suite WORD, EXCEL, also PDF.
• Onsite training and certification to be provided by current staff.
• Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

• Medical, Rx, Dental, and Vision Insurance
• 401(k) retirement plan with company-matching
• 11 Paid Federal Government Holidays
• Paid Time Off (PTO)
• Basic Life & Supplemental Life
• Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Employee assistance program (EAP)
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Professional Membership Reimbursement
• Employee Referral Program
• Competitive compensation plan
• Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance

Entarian is an Equal Opportunity and Aff...