ServiceNow ITSM Developer
Job in
Suitland, Prince George's County, Maryland, 20746, USA
Listed on 2026-09-12
Listing for:
G2IT, LLC.
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Administrator, IT Specialist
Job Description & How to Apply Below
Position Overview
G2IT is seeking an experienced Service Now ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting Service Now ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency.
Key Responsibilities- Configure, administer, and develop Service Now ITSM applications and workflows.
- Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Maintain and enhance Service Now functionality to meet customer and business requirements.
- Develop dashboards, reports, and workflows to improve service delivery and operational performance.
- Support platform upgrades, testing, integrations, and system enhancements.
- Troubleshoot and resolve escalated Service Now issues while ensuring platform stability.
- Collaborate with stakeholders to identify process improvements and implement ITIL best practices.
- 9+ years of overall IT experience.
- 5+ years of Service Now administration, development, or ITSM support experience.
- Current Service Now Certified System Administrator (CSA) certification.
- Experience supporting IT Service Management (ITSM) processes.
- Strong knowledge of ITIL best practices.
- Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
- U.S. Citizen with an Active Top Secret Clearance.
- Service Now Certified Implementation Specialist – ITSM (CIS-ITSM).
- Experience with CMDB, Service Catalog, Flow Designer, Integration Hub, and Performance Analytics.
- Experience supporting Department of Defense or Federal Government customers.
- ITIL Foundation certification.
Salary: $130,000–$150,000 annually, based on experience and qualifications.
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