ServiceNow Architect
Listed on 2026-09-02
-
IT/Tech
IT Consultant, IT Project Manager, Cloud Computing: Infrastructure & Operations, Systems Analyst
Description
Looking for an opportunity to make an impact?
Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Our Mission, Vision, and Values guide the way we do business.
Job Description
We are seeking an experienced
Service Now Architect
to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to Service Now. The Service Now Architect plays a vital, strategic role in advancing the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the broader Department of the Air Force (DAF). As the technical authority for the Service Now platform, you will serve as the linchpin for transforming legacy IT operations into a modern, automated, and secure enterprise service delivery model.
By designing, governing, and scaling business-aligned platform solutions, this role directly enhances AFDW and DAF operational efficiency, reduces capability delivery timelines, and ensures that IT infrastructure remains secure, resilient, and fully aligned with global war fighting and mission-support objectives.
The Challenge:
- Designs, governs, and implements scalable, secure, and business-aligned solutions on the Service Now platform, ensuring operational efficiency and strategic alignment across IT and business workflows.
- Designing, engineering and configuring Service Now to automate internal information Technology Infrastructure Library (ITIL) processes.
- Assist with technical design, documentation, and migration of changes to production environments.
- Architects, develops, integrates, and implements Service Now solutions.
- Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner.
- Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
- Reviews and apply requirements from external and internal teams and align into Service Now development.
- Partners closely with the business and IT teams gather input to support ongoing business needs for Service Now configuration, implementation, and support.
What Sets You Apart:
- Requires a Bachelors degree and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
- Must have an active DoD Secret clearance.
- A strong background of Service Now development and experienced in the design and implementation of Service Now security architecture.
- Certifications such as Service Now Certified System Administrator, Certified Implementation Specialist, ITIL Foundation, and optionally Enterprise Architecture or advanced Service Now certifications.
- Service Now platform engineering (cloud) with TPSM Modules including Service Request, Incident, Problem, Change, and Configuration Management and security / regulatory disciplines.
- An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
- Experience of significant cloud hosted Service Now implementations which span TPSM and security / regulatory disciplines.
- Experienced in Common Service Data Model (CSDM) for structuring database mappings.
- Experience in designing Application Programming Interface (API) frameworks to move data into and out of Service Now.
- Knowledge of AI integration within Service Now, including Now Assist and AI Agents.
- Experience with optimizing Service Now table structures and data models.
- Proven experience in large-scale Service Now implementations and platform governance.
You Might Also Have:
- Master’s degree in IT or a related field.
- Certified Application Developer.
- ITIL v4 Foundations…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).