Services Coordinator

Position Title:

Employee Services Coordinator Education

A High School Diploma or GED required.

2-4 years of work experience in a related field, such as social services, vocational training, program coordination, client advocacy or human resources is preferred.

Experience in and knowledge of programs or services for individuals with disabilities is desired.

Strong interpersonal and public relations skills. Experience and ability to work with multiple agencies, service providers, funders, parents, and guardians is preferred.

Must have excellent organizational and leadership skills.

Exceptional written, oral, and communication skills.

Proficiency required in MS Office:
Word, Excel, Outlook, Internet, Office 365.

Knowledge of client record software and office administration methods is preferred.

Must have a valid driver's license and obtain a Class E Chauffeur's License within 30 days of hire. Must maintain a safe driving record.

Willingness to travel on company business in personal or company vehicle.

Respect the rights and dignity of individuals with disabilities and willingness to advocate on their behalf.

Affirmative drug and alcohol screening.

Affirmative criminal/abuse and neglect background checks.

• Serve as a resource for prospective client-employees and their families/guardians, providing tours and education.
• Onboard new client-employees, including maintenance of physical files and digital software system entries.
• Maintain client-employee records, ensuring completion of all required annual documentation.
• Monitor service unit utilization in accordance with each participant’s IVP for the PA Program, maintaining a monthly PA schedule and weekly reconciliation of totals.
• Coordinate PA staff schedules, provide backup support to PA participants in achieving individual goals as outlined in the IVP, and ensure accurate and timely completion of daily logs.
• Review PA daily progress notes to ensure quality service delivery and accurate documentation.
• Compile monthly summary reports from daily progress notes for each PA Program participant.
• Use daily observations to assess vocational progress and contribute to development of PA goal setting and annual IVP’s.
• Attend quarterly service monitoring and annual IVP meetings.
• Provide support to client-employees, ensuring appropriate behavior, workplace acclimation, safety, and adherence to company policies and procedures during work and break times.
• Ensure client-employees are trained appropriately for their production tasks.
• Assist client-employees with completing applications, letters, and benefit documentation as needed.
• Provide snack orders to the Director of Employment Services and ensure availability for client-employees during breaks.
• Provide administrative support, including managing the phone and paging system, tracking daily attendance, and posting attendance at each exit.
• Report any suspicion of client-employee abuse or neglect as a mandated reporter.
• Complete other assigned duties as assigned.