Inside Sales Manager

Facilitates successful equipment rentals by managing all rental services and coordinating the transportation of heavy construction equipment, components and attachments while maintaining a positive professional relationship with customers, vendors and employees.

• Assist Territory Account Representatives in securing successful equipment rentals by coordinating basic functions of the Rental Department at assigned location.
• Monitor Rental Department engagement with customers and BLE personnel regarding availability of equipment and rental rates.
• Monitor utilization of the rental fleet to ensure each unit is achieving its budgeted targets for revenue and profitability.
• Qualify, maintain, and update customer account and asset information utilizing CRM system
• Responsible for maintaining a high level of customer service, while promoting a positive team-oriented environment.
• Manages site Inside Sales Representatives, Rental Inspectors and Truck Drivers
• Oversee trucking for all equipment deliveries, pickups, and transfers.
• Review and approves rental reservations and contracts for accuracy and completeness.
• Manage existing rental contracts to ensure a high level of customer service on equipment.
• Review all rental invoices, including recurring cycle billings.
• Manage efficiency of haul trucks to maximize company truck utilization and minimize outside haulers.
• Coordinate resolution for customer invoice issues, including sales tax issues.
• Review all customer credits.
• Monitor overdue contracts and communicates status to executive management.
• Coordinate with Sales Department to increase rental revenue.
• Responsible for properly receiving, documenting, and generating “Off Rents” in Wynne rental system.
• Work with Service Department to ensure equipment damages by customers are identified and billed accordingly
• Manage all internal and external BLE equipment audits.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety and regulation requirements.
• Comply with BLE safety and regulation requirements.
• Attend department, store and safety meetings.
• Embrace BLE core values:
  Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It
• Perform other duties as requested.

Does this position supervise others? YES

Does a supervisor report to this position? NO

• Bachelor’s degree preferred but not required.
• 3 + years previous equipment rental experience preferred.
• Proficient in Wynne System and Microsoft Office including:
  Word and Excel
• Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures

What is the % of business travel for this job?

20%

How much international business travel?

0%

Does this job require working in multiple states or countries? ☐ YES ☒ NO