Resident Experience Specialist - BTR

Location:

Summerville, SC 29485

Salary Range: $22.00 - $24.00 Hourly

Position Type:
Full Time 30-40 hours per week

Job Shift:
Day - including weekends

Education Level:
High School

Travel Percentage :
Up to 25%

Category:
Real Estate

Resident Experience Specialist BTR

Community Manager BTR

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BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation’s largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work – but never ourselves – too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next.

Come join us!

As the Resident Experience Specialist BTR, you’ll have a big mission. Your task is to be responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolve resident issues timely; provide prompt and professional service to internal and external customers; and handle various office duties, including assisting with event and leasing marketing campaigns and providing housing material assistance as needed.

The Resident Experience Specialist – BTR is a hybrid position that will be working at multiple sites and assisting with running between three and six communities simultaneously. Exhibits strong commitment to the service needs of the internal and external customers and represents the company in a professional and courteous manner. As you can likely tell, ‘how’ things are done matters just as much as ‘what’ was done here at BH!

• Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager – Build to Rent. General office administrative duties include answering phones, emails, written correspondence, managing incoming mail for the property, and delivering notices if applicable.
• Conduct sparkle touch-ups to ensure homes are in pristine condition and occasionally assist with picking up the grounds as needed or directed by your supervisor.
• Provides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions.
• Maintains a strong understanding of the community and local market competitor's specials and floor plans. Has comprehensive working knowledge of all aspects of leasing homes and documents in accordance with Company standards and Fair Housing guidelines. Stays up to date with all promotion/leasing incentives.
• Ensures timely and accurate logging of all prospect information and notifications into our Property Management software. Assists with the lease application process for approval or denial with the Centralized Screening Specialist (CSS) and prepares new lease contracts/move-in requirements.
• Uses industry-specific technology to promptly communicate any concerns. Reviews daily exceptions report to ensure all move-in exceptions are cleared each day and move-in dates are adjusted as needed.
• Understands, utilizes, and promotes all third-party online leasing programs appropriately – such as self-guided and virtual tours.
• Assist with completing Move Out Vacant Inspection Checklist (MOVIC) accurately and within the specified deadline per Company standards, if applicable.
• Assist with daily community inspections to ensure community policies are being followed and addressed, if applicable.
• Other duties as assigned.

• High School…