Service Administrative Parts Associate - Level IV

Description

We are looking for a talented Service Administrator to join our sales and service department in Charleston, SC.

• Serve as the primary point of contact with customers by phone, email, and face‑to‑face interactions at the branch, developing positive relationships with key customers.
• Identify customers’ needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
• Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; review the plan with the Service Supervisor/Team Lead prior to customer contact.
• Review work orders to ensure accuracy for invoicing and warranty.
• Complete required training on a timely basis.
• Adhere to all relevant Health, Safety & Environmental policies, procedures and legislation and report any issues / incidents to the supervisor.

• High school diploma or equivalent; additional education or certifications relevant to service administration preferred.
• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
• Experience quoting and ordering parts for field and shop service.

• Job:
  Service
• Organization:
  Cummins Inc.
• Role Category:
  On‑site with Flexibility
• Job Type: Office
• Minimum Salary: $65,600
• Maximum Salary: $98,400
• Relocation Package:
  Yes
• 100% On‑Site:
  Yes

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.