E911 DISPATCHER

JOB SUMMARY

Under regular supervision, performs dispatch duties for the Town, including receiving and processing requests for law enforcement, fire, and emergency services. Work involves dispatching appropriate personnel for response to requests in protecting lives and property; ensuring calls are handled in a professional and timely manner; exercising judgement in urgency of calls; and preparing and maintaining various documents and logs as required.

Employee works under stressful conditions.

ESSENTIAL JOB FUNCTIONS

• Monitors Police and Fire channels on continuous basis and other channels as assigned; dispatch responders according to policies.
• Maintains accurate documentation of all responder's statuses, locations, and transmissions; and relay information via radio in a calm, concise and professional manner.
• Answers E-911 and administrative phone lines, using various techniques to maintain control of calls, calm callers, and gather necessary information in a timely and professional manner.
• Provides general information to citizens and direct callers to appropriate department, agency, or other services when necessary.
• Makes outgoing calls to citizens, wrecker companies, businesses etc.
• Enters calls for service and officer initiated calls into a computer aided dispatch system.
• Utilizes computer system to access the National Crime Information Center to check status on wanted/missing persons and stolen property; monitors all incoming messages and responds appropriately; and enter persons and property into the system when necessary.
• Utilizes various computer resources to research information for responders and citizens.
• Assists responders and other department members with various tasks as requested.
• Receives Warrants, complete reports, and enter information into CAD and NCIC systems.
• Follows policies, procedures, and instruction of the Communications Center.
• Monitors multiple facility cameras.
• Completes variety of paper and digital forms.
• Assists citizens and responders via walk-up windows.
• Makes quick decisions with little or no assistance.
• Retains extensive knowledge of Police, Fire, and Communications policies and procedures, systems, and jurisdictions.
• Works 12 hour shifts at a computer with multiple monitors and wear a headset for entire shift, with few breaks and in close proximity to co-workers.
• Responds and remain at work for multiple days during major disasters and emergencies.
• Operates efficiently in a fast-paced, team environment.
• Manages keys to various locations in the town that have been issued to officers.
• Perform other duties and tasks as assigned.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

MINIMUM EDUCATION AND EXPERIENCE

Must be at least 18 years of age with a High School diploma or GED. Must have computer skills (i.e. Microsoft Office and Windows) and typing speed of 45 wpm. Must be able to obtain NCIC certification within six months and State 911 Telecommunicators certification within a year of employment.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the methods, policies and procedures of the Dispatch Department as they pertain to the performance of duties of the E911 Dispatcher.
• Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position.
• Knowledge of the organization of the Town and of related departments and agencies.
• Knowledge of the methods and procedures of police and fire service communications, including E-911, NCIC and radio communications.
• Knowledge of and skill in the use of communications equipment.
• Knowledge of departmental rules and regulations regarding the use of radio equipment and of maintaining contact with officers and various agencies.
• Knowledge of the layout of the Town roads and of the locations of various neighborhoods; ability to read, interpret and understand Town maps.
• Knowledge of modern office practices and equipment.
• Knowledge of modern office practices and techniques; and knowledge of and skill in the use of computers for data processing and records management.
• Knowledge of proper English usage, vocabulary, punctuation and spelling; and knowledge of basic mathematics.
• Knowledge of how to operate and maintain a variety of office equipment as necessary in the performance of daily activities.
• Knowledge of principles and practices of record keeping.
• Knowledge of the occupational hazards and safety precautions of the trade.
• Knowledge of how to react calmly and quickly in emergency situations.
• Skill in applying a responsible attention to detail as necessary in preparing reports and correspondence.
• Ability to comprehend, interpret and apply regulations, procedures and related information.
• Ability to provide efficient, effective and professional service to officers and the public.
• Ability to communicate via radio and telephone in a clear…