Service Center Support PT Job Summit area,Illinois USA,Administrative/Clerical

POSITION OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS

Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages

Verify and complete required documentation and reports

Provide accurate information and assistance to customers, which includes determining pick‑up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and providing potential leads to sales

Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.

Administer freight pick‑up process, as required

Assist customers via phone, e‑mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.

Make freight delivery appointments, as required

Review drivers' Hours‑of‑Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member

Assist city operations, including but not limited to, checking‑in drivers and processing related documentation, coordinating drop‑off situations, coordinating driver collections, etc.

Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved

Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required

Comply with all applicable laws/regulations, as well as company policies/procedures

Perform other duties as required

Disclaimer:
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS

High school diploma or GED
Two years general office experience preferred
One year customer service experience, preferred
Previous transportation experience preferred
Strong phone and interpersonal skills
Ability to count and perform basic math, with or without a calculator
Strong written and verbal communication skills
Ability to comprehend the various Fed Ex service products to assist in determining customers' needs
Ability to use general office equipment, e.g., computer, fax machine, copier, scanner, etc.
Typing/data entry skills
Ten‑key skills preferred
PC experience with the ability to learn required computer systems/programs
Demonstrated time management, organizational and multi‑tasking skills
Ability to handle confidential information
Ability to follow instructions and complete required training
Ability to work independently and/or as a team member
Ability to work in a fast‑paced team environment

WORKING CONDITIONS

Office/dock environment
Fast‑paced; deadline oriented
Hours may vary due to operational needs

PREFERRED QUALIFICATIONS

Shift Time: 0830 – 1230, 1700 – 2100

PAY TRANSPARENCY

Compensation listed reflects the pay range or pay rate reasonably expected for this position. If this opportunity includes multiple job levels, pay information represents the minimum and maximum range for all levels. Actual pay determined by job‑related factors permitted by law and relevant to position, such as experience, tenure, market level, pay at the location, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, employee discounts, vacation (FT only), paid holidays (FT only).

PAY

Pay Range: $20.69 – $24.21 per hour

ADDITIONAL DETAILS

Starting Rate of Pay: $20.69 / hour

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

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