Sr Client Service Associate; Onsite

Overview

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices worldwide.

Since 1997, Wealth Enhancement has raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future.

Our Summit, NJ office, located in a vibrant, close-knit community known for its charm, accessibility, and quality of life, is excited to welcome a Sr Client Service Associate to our team. This onsite, Monday-through-Friday position is a key part of our High Net Worth practice, acting as the primary liaison between clients and the Financial Advisor while delivering exceptional, personalized client experience.

The role is full-time; part-time arrangements may be considered for a highly qualified candidate.

• New Client Onboarding and Office Administration: ensure accurate completion and setup of prospect and new client paperwork; follow up on incoming funds and transfers; maintain and update client and prospect information within Salesforce; record incoming assets; manage daily mail operations; oversee ordering, receipt, and inventory of office and general supply needs; maintain organization and cleanliness of common areas.
• Client Relationship Management and Review Support: engage with clients to understand their personal background and current financial needs; serve as a primary point of contact for client requests, determine next steps and coordinate execution; prepare and process account transactions, including trades, deposits, withdrawals, and RMDs; assist with scheduling client meetings, appointments, and internal events; gather and organize client data and prepare materials for client meetings and reviews;
  
  conduct tax-related research and coordinate with clients’ tax or legal counsel; complete all post-meeting and ongoing client follow-up to ensure exceptional service.
• Industry & Company Knowledge: demonstrate knowledge and accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model; understand financial terminology and products; work proficiency with annuities, mutual funds, separately managed accounts, fixed-income, stocks, options, alternative investments, hedge funds, and charitable giving practices; attend Client Services and company educational events.
• Team and Corporate Support: assist Advisor Team Operations to streamline processes; complete operational projects to support enhancements and changes; communicate process and sales updates to the team; support ad-hoc projects and operational initiatives assigned.

• Bachelor’s Degree (or equivalent experience) in business; finance; economics or related field.
• At least 3 years’ financial services experience.
• FINRA Security Licenses or ability to obtain is a plus.
• Experience with Charles Schwab, Fidelity and Pershing custodial platforms; also a plus.
• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Familiarity with Salesforce and Support Org functionality.
• Experience with Workday preferred.

Base salary range: $65,000.00 to $75,000.00
, plus annual bonus eligibility and benefits. Comprehensive benefits include medical, dental and vision coverage (available to full-time employees and their families), Health Savings Account (HSA) with employer contribution, Flexible Spending Accounts (FSA) for medical, dependent and transit expenses, life and AD&D insurance, short-term and long-term disability, workers compensation, 401(k) with match and profit sharing, wellness programs and resources, voluntary benefits such as pet insurance, 18 days paid time off (PTO) accrued annually (25 PTO days after 4 years), 12 paid holidays, paid parental leave and caregiver leave, tuition, licensing and other credential reimbursement.

Wealth Enhancement is an equal-opportunity employer, including disabled and veterans. We participate in E-Verify. The company does not discriminate based on race, color, religion, sex, national origin, age, disability or any other protected status.

This position requires the ability to stand or sit for long periods, file documents in high or low cabinets, use the telephone and computer systems.