Parlor Host Front Desk Agent

Parlor Host / Front Desk Agent The Albion Summit | Summit, NJ | Full-Time

The Albion Summit, a boutique property in the By Landmark portfolio, is looking for a Parlor Host / Front Desk Agent to join our team.

The Albion Summit is a thoughtfully reimagined, 100-room boutique hotel set in a historic Summit, NJ landmark. With vibrant interiors, modern comfort, and a dynamic energy that runs through every corner of the property - from our parlor and Whiskey Lounge to Felina, our Italian-inspired restaurant - we create stays guests remember long after check-out.

Our front desk is set within the parlor - the heart of the property, where guests gather, settle in, and take in the Albion experience. As a Parlor Host / Front Desk Agent, you are the first face guests see when they arrive: welcoming them into the parlor, orienting them to the property, and setting the tone for a memorable stay.

You are also the steady hand behind check-ins, reservations, and guest requests throughout the shift.

This role reports to the General Manager and the Director of Operations.

• 2 to 3 years of front desk or guest services experience; boutique hotel experience strongly preferred
• A polished, professional service style and a genuine commitment to elevated hospitality and meaningful guest engagement
• Detail-oriented, with the ability to multi-task and problem-solve in a fast-paced environment
• Strong written and verbal communication
• Operational knowledge of Microsoft Office; familiarity with Cloudbeds (PMS), Flexkeeping, and Akia, or the ability to learn these platforms quickly
• Familiarity with hotel products and guest services
• Knowledge of the Summit area and the desire to share local recommendations with guests
• A team player who contributes to a positive, collaborative environment

• Welcome arriving guests in the parlor and lobby with professionalism and warmth; set the tone for the stay from the moment they walk through the door
• Maintain a polished, attentive presence in the parlor, keeping the space welcoming and on-standard for a boutique property
• Serve as a knowledgeable ambassador for Felina, the Whiskey Lounge, our event spaces, and the Albion experience as a whole
• Provide concierge-level recommendations for dining, shopping, and attractions in Summit and the surrounding area
• Communicate effectively with the Felina and Whiskey Lounge teams to support a seamless guest experience

• Handle check-ins and check-outs in a friendly, efficient, and courteous manner
• Manage and modify reservations; respond to guest inquiries by phone, email, and in person
• Operate all relevant aspects of Cloudbeds, Flexkeeping, Akia, and other property systems
• Log and deliver packages, mail, and messages to guests and meeting rooms
• Deliver guest items such as luggage, amenities, and other requested items
• Comply at all times with property policies, standards, and regulations to support safe and efficient operations
• Have knowledge of and assist in emergency procedures as required
• Perform other duties as assigned, including supporting coworkers in other areas of the hotel and maintaining a clean, organized work area

• Open availability required, including weekends, holidays, and shift coverage as needed

• Ability to perform the essential job functions consistently, safely, and successfully, in line with the ADA and all applicable federal, state, and local standards
• Must be able to lift and carry up to 25 lbs
• Ability to stand for the duration of the shift and climb steps regularly
• Ability to physically maneuver through work areas; bend, lift, carry, reach above shoulder height, and otherwise move comfortably in a constantly changing environment

• 401(k) with company match
• Health insurance for full-time employees
• Dining discounts across the Landmark Hospitality portfolio
• Career growth opportunities

By Landmark is proud to be an Equal Opportunity Employer.