OCM Engagement Manager

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Must Have Technical/Functional Skills

• Consulting Expertise: 12–20 years in client-facing roles, ideally from Big 4 or top-tier consulting firms, leading large-scale ERP and digital transformations.

• OCM Methodologies:
Deep mastery of frameworks like ADKAR, Prosci, Kotter, and ACMP; proven ability to design and oversee enterprise-wide change strategies for finance, HR, supply chain, procurement, and more.

• ERP & Cloud Proficiency:
Hands-on experience with SAP (S/4

HANA, Ariba, Success Factors), Oracle, Salesforce, Workday—even integrations across multi-cloud environments.

• Workstream Leadership:
Demonstrated history managing multiple change streams—balancing deliverables, resources, budgets, risk, and stakeholder alignment.

• Digital Fluency:
Ability to leverage data-driven tools (Power BI, Tableau, ERP analytics) for readiness insights and decision support.

• Communication & Training:
Expert in stakeholder mapping, communication planning, interactive training design (microlearning, LMS, VR), and executive-level coaching .

• Agile Hybrid Delivery:
Comfortable navigating Agile, Waterfall, and hybrid delivery approaches using tools like Jira and Smartsheet.

• Interpersonal Influence:
Strong facilitation, influence, and relationship-building skills—especially in global, regulated environments (e.g., healthcare, manufacturing, finance).

• Diversity & Inclusion:
Experience leading diversity, equity & inclusion (DE&I) initiatives in transformation contexts.

• Apply TCS Digital Change 4.0 across Cloud, ERP, CRM, and other large-scale transformations.

• Develop and implement integrated change strategies across business, technology, and cultural dimensions.

• Lead cross-functional change work streams and mentor OCM practitioners in digital engagement techniques.

• Build use-case–driven digital dashboards and tools to drive engagement, monitor program health, and manage compliance for adoption.

• Coordinate with business and vendor teams to align mission-critical deliverables.

• Deliver training roadmaps, readiness assessments, and executive sponsorship development plans.

• Drive stakeholder alignment and introduce governance mechanisms for global ERP rollouts.

• Balance tactical execution with strategic oversight to ensure sustainable adoption of business transformation initiatives.

Generic Managerial Skills, If any

• Coaches and empowers teams through ambiguity, pivots strategy as needed, and fosters resilience.

• Quickly adapts to AI and evolving digital tools, balancing human and automation roles.

• Translates business strategy and ERP platform implications (SAP, Oracle, Salesforce, Workday) into effective change planning.

• Balances budgets, timelines, and priorities across multiple complex work streams with strong risk oversight.

• Builds credibility and trust at all organizational levels; engages sponsors to actively champion adoption.

• Facilitates collaborations across internal teams and external vendors via effective governance.

• Cultivates cohesive teams, fosters and aligns diverse contributors (e.g., TCS, third-party partners).

• Balances responsibilities, fosters innovation, and supports career growth.

• Mentors leaders and sponsors beyond project delivery to drive lasting adoption.

• Equips business leads to reinforce change through modeling desired behaviors.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries IT Services and IT Consulting

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