Senior Manager, Customer Strategy

Senior Manager, Customer Strategy – Incubator

Location:

North America, United States, New Jersey, Summit

Reporting To:
Director Cust Strat OGX Rogaine Incub

Workplace:
Hybrid

Kenvueで、日常のケアの並外れた力を実感します。100年以上にわたる伝統を基盤に、科学に根ざした当ホテルは、ニュートロジーナ®, アヴェーノ®, タイレノール®, リステリン®, ジョンソンズ®, バンドエイド®など、すでにお馴染みのアイコニックなブランドを展開しています。科学は私たちの情熱です。ケアは私たちの才能です。

私たちのグローバルチームは~22,000人の優秀な人々で、すべての声が重要で、すべての貢献が評価される職場文化を持っています。私たちは洞察に情熱を注いでいます。革新とお客様に最高の製品を提供することに取り組んでいます。専門知識と共感力を持つKenvuerであることは、毎日何百万人もの人々に影響を与える力を持つことを意味します。私たちは人を第一に考え、熱心に気を配り、科学で信頼を勝ち取り、勇気を持って解決します。そして、素晴らしい機会があなたを待っています!私たちと一緒に、私たちの、そしてあなたの未来を形作りましょう。詳細については here をクリックしてください。

• Lead end-to-end development of customer strategies and joint business plans (JBP) across key retailers and channels
• Identify and activate growth levers (distribution, pricing, promotion, assortment, and shelving) to close gaps vs. plan
• Translate brand/category strategies into customer-specific activation plans that drive incremental growth
• Own customer-facing narratives including line reviews, top-to-tops, and business updates

• Drive scaled growth for emerging/early-stage brands by building repeatable customer playbooks
• Identify whitespace opportunities, test-and-learn pilots, and new route-to-market strategies
• Balance speed vs. rigor in decision making to support agile incubation models

• Leverage syndicated data (IRI/Nielsen), panel data, and eCommerce analytics to inform strategy
• Translate complex data into clear, persuasive recommendations to influence senior leaders and customers
• Monitor performance, diagnose gaps, and adjust plans to optimize results

• Serve as the central integrator across Brand, Finance, Demand Planning, Supply, and Category teams
• Ensure alignment between IBP, customer plans, and execution
• Influence without authority to drive outcomes across matrixed teams

• Manage and coach direct reports (A4 level), driving capability building and performance
• Foster a culture of ownership, agility, and continuous improvement
• Develop talent pipelines and succession plans within Customer Strategy

• Manage forecasting inputs, trade investment recommendations, and budget alignment
• Evaluate ROI of customer investments and optimize resource allocation
• Ensure execution against timelines, deliverables, and financial targets

• A minimum of a Bachelor’s degree required
• 8+ years of experience in customer strategy, sales strategy, category/insights, or related roles
• Proven ability to lead customer-facing strategy and execution across major retailers
• Strong analytical capabilities with experience using syndicated and shopper data
• Demonstrated experience leading and developing teams
• Strong communication and influencing skills across senior stakeholders

• Experience in CPG, Health, Beauty, or Incubator/Emerging brand environments
• Expertise in omnichannel and eCommerce strategy (Amazon, omnichannel retail)
• Experience working in high-growth or ambiguous environments
• Strong financial acumen (forecasting, trade optimization, P&L understanding)
• Experience translating insights into customer-facing storytelling and sell-in strategies

$ - $ (Annual base salary range for entry level)

• Competitive benefits package*
• Paid company holidays, paid vacation, volunteer…