Desktop Support Specialist

Responsibilities

• Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms)
• Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing
• Support mobile device setup and management for sales or field teams
• Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations
• Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers
• Escalate and track issues that require higher-level intervention or vendor support
• Collaborate with network and system administrators for more complex technical issues
• Maintain accurate documentation of incidents, resolutions, and asset inventories
• Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons

• 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment
• Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration)
• Familiarity with Active Directory, user account provisioning, and permission management
• Hands‑on experience supporting printers, label printers, and scanners in a production or warehouse setting
• Strong problem‑solving, interpersonal, and time‑management skills
• Customer‑service mindset with the ability to communicate clearly with both technical and non‑technical users

• Experience supporting IT in a manufacturing, distribution, or retail environment
• Certifications such as CompTIA A+, Microsoft 365 Certified:
  Modern Desktop Administrator, or ITIL Foundation
• Familiarity with helpdesk systems like Service Now, Jira Service Desk, or Fresh service