Senior Manager, Customer Strategy

Senior Manager, Customer Strategy – Incubator

Location:

North America, United States, New Jersey, Summit.

Work Location:

Hybrid.

Kenvue is a global team of ~22,000 brilliant people. Built on over a century of heritage and rooted in science, we are the house of iconic brands – including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S®, and BAND-AID®. We realize the extraordinary power of everyday care and put people first, care fiercely, earn trust with science, and solve with courage.

• Lead end‑to‑end development of customer strategies and joint business plans (JBP) across key retailers and channels.
• Identify and activate growth levers (distribution, pricing, promotion, assortment, and shelving) to close gaps vs. plan.
• Translate brand/category strategies into customer‑specific activation plans that drive incremental growth.
• Own customer‑facing narratives including line reviews, top‑to‑tops, and business updates.

• Drive scaled growth for emerging/early‑stage brands by building repeatable customer playbooks.
• Identify whitespace opportunities, test‑and‑learn pilots, and new route‑to‑market strategies.
• Balance speed vs. rigor in decision making to support agile incubation models.

• Leverage syndicated data (IRI/Nielsen), panel data, and eCommerce analytics to inform strategy.
• Translate complex data into clear, persuasive recommendations to influence senior leaders and customers.
• Monitor performance, diagnose gaps, and adjust plans to optimize results.

• Serve as the central integrator across Brand, Finance, Demand Planning, Supply, and Category teams.
• Ensure alignment between IBP, customer plans, and execution.
• Influence without authority to drive outcomes across matrixed teams.

• Manage and coach direct reports (A4 level), driving capability building and performance.
• Foster a culture of ownership, agility, and continuous improvement.
• Develop talent pipelines and succession plans within Customer Strategy.

• Manage forecasting inputs, trade investment recommendations, and budget alignment.
• Evaluate ROI of customer investments and optimize resource allocation.
• Ensure execution against timelines, deliverables, and financial targets.

• Minimum of a Bachelor’s degree.
• 8+ years of experience in customer strategy, sales strategy, category/insights, or related roles.
• Proven ability to lead customer‑facing strategy and execution across major retailers.
• Strong analytical capabilities with experience using syndicated and shopper data.
• Demonstrated experience leading and developing teams.
• Strong communication and influencing skills across senior stakeholders.

• Experience in CPG, Health, Beauty, or Incubator/Emerging brand environments.
• Expertise in omnichannel and eCommerce strategy (Amazon, omnichannel retail).
• Experience working in high‑growth or ambiguous environments.
• Strong financial acumen (forecasting, trade optimization, P&L understanding).
• Experience translating insights into customer‑facing storytelling and sell‑in strategies.

• Competitive benefit package.
• Paid company holidays, paid vacation, volunteer time & more.
• Learning & development opportunities.
• Kenvuer Impact Networks.
• Note:
  
  Total Rewards at Kenvue include salary, bonus (if applicable) and benefits.

Annual base salary for new hires in this position ranges: $ – $, based on location, skills, experience, education level, and other factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.