Sr. Manager Customer Marketing

Senior Manager of Customer Marketing

Join a high growth team shaping the future of influenza prevention. Our North America organization is expanding rapidly and we’re looking for bold, customer‑obsessed marketing leaders to help accelerate our growth. If you thrive in fast‑moving environments, love turning insight into action, and want to make a measurable impact on public health, this is an opportunity to do the most meaningful work of your career.

CSL Seqirus is one of the world’s largest influenza vaccine providers. We’re on a mission to lessen the burden of influenza worldwide. Our vaccines protect millions of people each year and we are committed to continuous innovation as the healthcare landscape evolves.

The Customer Marketing team ensures we understand, reach, and influence the customers who matter most. The team:

• Understands customer needs, behaviors, and motivations across key segments—including hospital systems, pediatric providers, retail pharmacies, and distributors—to deliver strategies tailored to each audience.
• Develops targeted value propositions and messaging that address the distinct needs, behaviors, and motivations of targeted customer segments.
• Partners closely with cross‑functional teams—Sales, Access & Reimbursement, Medical, Legal, Policy, and Regulatory—to ensure the customer perspective is reflected in every decision and touchpoint.
• Activates and optimizes customer engagement tactics that translate strategy into real‑world execution and measurable business impact.
• Defines KPIs and analyzes performance, using insight‑driven recommendations to improve campaigns and guide senior stakeholders.

In short, the Customer Marketing team serves as an advocate, strategist, and connector between customer insights and commercial success.

• Develop tools, training, and customized resources with customer segment leads to help customers manage their annual immunization campaigns.
• Provide solutions that help customers optimize inventory management.
• Deliver tools and programs that enable customers to execute flu vaccination campaigns that increase flu immunization rates.
• Develop customer‑specific marketing tactics that align with brand and business objectives, such as communications for Group Purchasing Organization (GPO) and Physician Buying Group (PBG) owners, and advocacy tactics for professional medical associations.
• Create targeted messaging for field sales teams that provide relevant information year‑round to support planning and execution of immunization campaigns.
• Serve as the primary liaison to a network of field sales champions, gathering feedback, identifying opportunities, and driving continuous improvement of field‑facing tools and resources.
• Manage CSL Seqirus’ e‑commerce platform, , in partnership with the director of Customer Marketing.

• Bachelor’s degree in Marketing, Business, Life Sciences, or a related field.
• 5+ years of experience in pharmaceutical marketing, commercial operations, or customer insights.
• Experience with key CSL Seqirus customer segments.
• Ability to generate data and insights for recommendations.
• Strong understanding of the vaccine commercialization environment.
• Proven ability to lead cross‑functional initiatives within a highly regulated industry.
• Sales experience is a plus but not required.

• A strategic thinker with strong analytical skills.
• A compelling communicator who can influence without authority.
• A customer advocate who brings curiosity and a growth mindset.
• Detail‑oriented, agile, and energized by fast‑paced environments.
• Driven to make a real‑world impact through your work.

We offer opportunities for learning, growth, and global career advancement. You’ll work with passionate colleagues on high‑impact challenges in a culture that values innovation, collaboration, and meaningful impact.

For more information on CSL benefits visit How CSL Supports Your Well‑being | CSL.

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit