Studio Crew, Short Hills

Job Description

Soul Cycle Studio Crew members are responsible for bringing the “Soul” of Soul Cycle to every studio visit. As a part‑time employee, you will forge connections with riders, provide top‑tier hospitality, and maintain operational excellence. You must be available at least 20 hours per week, working a minimum of 3 days—including one weekend day—and be willing to work peak holiday shifts.

• Curate impeccable, personalized rider experiences through high‑level customer service and hospitality.
• Build community with riders to anticipate their wants and needs.
• Treat the studio as a welcoming space where every rider feels valued.
• Provide support to instructors for class check‑in.
• Assist in all first aid situations as needed.

• Actively participate in studio‑specific challenges aimed at driving paid rides, retail sales, and hospitality.
• Upsell class packs, renewal memberships, retail, shoes, and water.
• Drive studio goals through intentional selling.
• Maintain product knowledge for retail operations.

• Assist Studio Management with daily tasks and projects.
• Support training and coaching of new hires.
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie.

• Maintain the distinct Soul Cycle studio aesthetics, atmosphere, and culture.
• Perform studio cleaning and prep (bikes, weights, floors, mirrors).
• Clean common areas, bathrooms, locker areas, front desk, lockers, retail shelves, office, and hallways.

• A love of the Soul Cycle brand.
• An innate love for caring for people.
• Experience in customer service.
• The ability to prioritize and multitask in a fast‑paced environment.
• An openness to receiving and delivering feedback.
• A natural inclination to complete tasks and perform duties without direction.
• A keen eye for detail.