Customer Service Rep II

Customer Service Representative II

Our Customer Service Representative II is a knowledgeable professional who delivers the highest level of customer service and sales support, honoring the company's Statement of Purpose. As a key point of contact, this role requires experience and knowledge, with the expectation of being knowledgeable on complex inquiries and all products and services provided by Alliance Door Products.

Full time, Monday through Friday, 7:30 AM – 4:30 PM

$26.00 – $28.00 DOE

• Conduct oneself with the highest levels of integrity, positively representing the company and employees in a trustworthy and sincere manner.
• Serve as the primary customer contact for questions relating to their activities and problem‑solve customer needs, ensuring frequent communication with Outside Sales members.
• Positively and professionally address customer needs, requests, and concerns in a timely manner.
• Process customer calls, quotes, information requests, requests for RMAs, order delays, backorders, and track order status and confirmations in an accurate, efficient, and timely manner.
• Enter orders for stocked and limited special‑order products, and pre‑hung standard items.
• Follow established company pricing guidelines.
• Detail new customer orders prior to handing off to order entry or purchasing, ensuring all required information is provided.
• Good understanding of the branch’s shop, warehouse, and shipping processes.
• Follow up and provide feedback regarding customer quotations.
• Manage open order file daily, ensuring all ship dates are up to date and correct.
• Encourage a collaborative, team‑oriented work environment that supports the Statement of Purpose.
• Contribute to team growth by sharing knowledge and insights.
• Be proficient in the knowledge of Alliance’s residential door and millwork products.
• Work independently with minimal supervision.
• Communicate effectively and professionally in a fast‑paced environment with frequent interruptions.
• Other duties as directed by the supervisor.

• At least five (5) years of experience in a customer service role in an office environment.
• At least three (3) years of experience in the millwork industry, the building industry, or a combination thereof.
• Ability to work independently and collaboratively within a team‑oriented environment.
• Effectively communicate complex information clearly and concisely, both verbally and in writing.
• Exceptional attention to detail and accuracy.
• Proven ability to analyze situations, identify solutions, and implement effective resolutions.
• Proficiency in learning and using CRM software and other relevant tools.
• Proven attention to detail, accuracy of work, and commitment to quality.
• Experience in navigating and operating programs efficiently.

• Remain in a stationary position for prolonged periods (options to stand or sit).
• Occasionally move within the office to access filing cabinets, office machines, etc.
• Constantly operate a computer and other office machines such as a calculator, copy machine, and computer printer.
• Effectively communicate information and ideas in written and verbal forms.

• $26.00 – $28.00 per hour, DOE
• Medical/Dental/Vision insurance and Health Savings Accounts (HSA’s) with employer contributions
• Retirement Plan
• Paid Holidays
• Paid Time Off

We are an equal‑opportunity employer.