Patient Care Call Center Rep

At Molen Orthodontics
, we heavily prioritize the patient experience and strive to consistently deliver exceptional orthodontic services while providing professional customer service. We're looking for a helpful and uplifting person to join our Sumner, WA office as a full-time Patient Care Call Center Rep to help us provide the amazing care we're known for! If you love meeting new people, talking on the phone, and playing a key part in day-to-day operations, keep reading to learn more!

At Molen Orthodontics, we've been creating confident smiles for over 50 years, and we believe our team is the heart of that success. Founded in 1972 with a bold vision to transform orthodontic care, we've grown into a collaborative, customer-obsessed practice that blends cutting-edge technology with artistic precision. Today, Dr. Rick, Dr. Aaron, and Dr. Chris lead a passionate team dedicated to innovation, excellence, and making every patient's journey extraordinary.

When you join Molen, you're not just taking a job - you're becoming part of a supportive community that values growth, creativity, and the power of teamwork. If you're ready to help shape the future of orthodontics, we'd love to welcome you to the Molen family.

We're offering our Patient Care Call Center Rep:

• Competitive pay of $20.00 - $22.00/hour
• Health and vision insurance
• 401(k) with company match
• Bonus structure
• HSA/FSA
• Life insurance
• Short- and Long-term disability
• Uniforms
• Company parties
• Anniversary bonus
• Holiday pay (4 pd)

• Working 4 days per week from 7:00 am to 5:00 pm
• Maintaining a friendly, cheerful, and positive attitude throughout the day
• Answering incoming phone calls, making outbound calls, and directing calls to the correct person/department
• Promptly responding to emails, faxes, and live chats
• Maintaining our calendar by scheduling, rescheduling, and confirming appointments
• Following sales script training to save cancelled appointments and maintain high retention rates
• Accurately processing payments
• Resolving patient issues, answering questions, and promoting products and contests when appropriate
• Providing fantastic customer service and making a positive impression of our office

• Basic computer skills and Microsoft Office experience
• Positive, enthusiastic, and professional attitude
• Collaborative team spirit
• Strong communication and problem-solving skills
• Time management and task prioritization abilities
• Solid work ethic and self-motivation to succeed
• Desire to learn more and grow in the field
• Genuine passion for helping others and elevating the patient experience
• High school degree or equivalent
• Ability to sit for extended periods and speak over the phone

Call center or customer service experience would be great but isn't required for this entry-level role. Bilingual communication skills would be a bonus!