Regional Mobile Service Manager

Job Type

Full-time

Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

I. General Job Description

The Regional Mobile Service Manager (RMSM) is responsible for the performance, productivity, and operational execution of all mobile service technicians across assigned locations. This role exists to ensure mobile service operates as a high-output, revenue-generating, customer-facing extension of the service network, not a support function.

The RMSM operates with a high sense of urgency and direct accountability for technician performance outcomes, including productivity, efficiency, engagement, safety compliance, and customer satisfaction.

This role is the primary driver of mobile technician effectiveness, ensuring every technician is fully utilized, properly supported, and consistently delivering high-quality service in the field.

The RMSM is expected to rapidly diagnose operational issues, implement corrective action, and either resolve problems directly or escalate to the appropriate resource without delay.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

II. Core Responsibilities

Mobile Technician Performance Management

• Directly manage mobile technician productivity, efficiency, and output across assigned region
• Ensure daily full utilization of all mobile technicians
• Monitor and actively manage:
• Productivity
• Efficiency
• Revenue per technician
• Work completion rates
• Remove barriers preventing technician execution (parts, approvals, scheduling, communication gaps)

2. Workforce Leadership & Development

• Provide daily leadership, coaching, and performance feedback to mobile technicians
• Develop and execute technician improvement plans focused on:
• Productivity
• Technical proficiency
• Customer interaction quality
• Conduct structured field visits, ride-alongs, and performance evaluations
• Drive technician engagement, retention, and accountability

3. Operational Coordination (Fixed & Mobile Integration)

• Collaborate with fixed operations leadership to ensure balanced workload distribution
• Coordinate dispatch between shop and mobile units to eliminate idle capacity
• Align mobile service capacity with customer demand and regional workload trends
• Ensure seamless handoff between departments (Service, Parts, Warranty, Customers)

4. Customer Execution & Field Support

• Serve as escalation point for customer-facing mobile service issues
• Ensure timely resolution of on-site customer concerns
• Act as liaison between technicians and customers when issues arise
• Maintain high service reliability and customer satisfaction in field operations

5. Quality, Safety & Compliance Oversight

• Conduct regular:
• QCIs (Quality Control Inspections)
• Safety audits
• Field compliance checks
• Enforce adherence to company safety standards and mobile service procedures
• Address quality issues immediately and implement corrective actions

6. Performance Reporting & Data Management

• Develop and maintain productivity and performance reporting for mobile operations
• Track and analyze key performance indicators across all technicians and locations
• Use data to identify:
• Underperformance
• Capacity gaps
• Training needs
• Drive accountability through consistent performance visibility

III. Key Performance Indicators (KPIs)

Th…