Parts Counterperson

Company Overview

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

Competitive benefits package including medical, dental, vision, long-term disability, life insurance, 401(k), paid vacation, and sick leave.

The Inside Parts Sales Representative is responsible for driving parts sales and supporting customer uptime by delivering accurate, timely, and professional service to both internal and external customers. The role owns the full transaction process, from identifying the correct part and confirming availability, to invoicing, payment collection, and managing returns, cores, and warranty claims. The position requires a strong sense of urgency, attention to detail, and the ability to operate in a fast‑paced environment where accuracy and responsiveness directly impact revenue, customer satisfaction, and operational efficiency.

• Serve as the primary point of contact for customers at the counter and over the phone, delivering timely, accurate, and professional service
• Identify correct parts using electronic catalogs and business systems, ensuring accuracy, and minimizing errors or returns
• Provide pricing, availability, and sourcing options, including in‑stock, inter‑branch, and emergency orders
• Drive parts sales by proactively recommending related items, alternatives, and solutions to meet customer needs
• Process invoices and collect payment accurately and efficiently
• Manage returns, cores, and warranty claims in accordance with company and vendor requirements, ensuring proper documentation and recovery of credits
• Maintain organized and accurate inventory through proper binning, stocking, and housekeeping standards
• Support parts inventory control by identifying discrepancies, shortages, and slow‑moving or obsolete parts
• Maintain a clean, organized, and customer‑ready counter and retail display area
• Participate in ongoing training to build product knowledge and stay current on supplier offerings
• Support promotional efforts and customer outreach to drive parts sales and customer retention
• Represent the company in a professional and customer‑focused manner at all times

• 18 years of age
• High school diploma or GED

• 2 to 3 years of customer‑facing sales experience, preferably in a dealership or heavy‑duty parts environment
• Experience with dealership management systems (Karmak, CDK, Procede)
• Strong working knowledge of heavy‑duty truck parts and components
• Ability to work independently in a fast‑paced environment
• Strong communication, organization, and problem‑solving skills

• Comprehension:
  Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization:
  Ability to organize and prioritize work schedule on short‑term basis (more than 1 month).
• Reasoning & Decision Making:
  Ability to make decisions with moderate impact on immediate work unit.
• Communication:
  Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
• Mathematics:
  Ability to add, subtract, multiply, divide, record, balance, and check results for accuracy.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit for long periods of time.

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and…