Regional Phone Sales Representative

Introduction

At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long‑term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

This position will be responsible for the sale of truck parts and accessories by phone or other direct communication from customers. Determine the availability of parts to best serve customer demands and coordinate the logistics of those orders.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Making outing sales generating call to new and existing customers.
• Respond to sales calls and requests thoroughly and professionally.
• Utilize computer business systems and electronic catalogues to research parts information.
• Provide customer pricing and availability (in‑stock or emergency order).
• Keep orderly records of all orders and special‑order parts. Communicate with assigned warehouse personnel to facilitate the speedy delivery of orders to customers.
• Not specifically responsible for core returns but must assure that cores are invoiced and accounted for on each order.
• Enhance job knowledge by continually participating in online training modules and supplier training on new product features, advantages, and benefits.
• Manage customer requests for parts warranty and administer according to supplier procedures.
• Contact customers (telemarketing) regarding parts promotional opportunities.
• Represent the Company in a professional and courteous manner when interacting with customers.

• 18 years of age.
• High school graduate or GED.
• 10 years of heavy‑duty parts experience.

• 15 years of heavy‑duty parts experience.
• Ability to work independently without direct on‑site supervision.
• Basic knowledge of Microsoft Excel, Word, and Outlook.
• Heavy‑duty truck aptitude.
• Strong organization, communication, and phone skills.

• Comprehension:
  Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization:
  Ability to organize and prioritize work schedule on short‑term basis (more than 1 month).
• Reasoning & Decision Making:
  Ability to make decisions with moderate impact on immediate work unit.
• Communication:
  Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
• Mathematics:
  Ability to add, subtract, multiply, divide, record, balance, and check results for accuracy.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The…