Field Service Technician II

Ener Sys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/longterm disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture:
  We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 51, plus bonus

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Provide technical and application support for Ener Sys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

Field Service Expertise:

• Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
• Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
• Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
• Provide on-site technical assistance and training to customers on the safe operation of their equipment.

Customer Focus:

• Build and maintain strong customer relationships by providing timely, efficient, and professional service.
• Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
• Act as a liaison between the customer and the company to ensure customer satisfaction.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO
  9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.

Administration and Reporting:

• Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

• High School Diploma or equivalent.
• 1 ½+ years of experience in field service or a related role, preferably in the electrical field.
• Basic mechanical aptitude and experience working with hand and power tools.
• Ability to read and interpret technical documents, such as schematics and manuals.
• Basic electrical understanding and experience with test equipment is a plus.

• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 pounds and perform physical tasks, such as bending, stooping, and kneeling.

• Competitive salary and benefits package.
• Company vehicle and tools provided.
• Opportunities for professional development and advancement.
• Positive and supportive work environment.

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to…