Manufacturing Customer Service Rep

Overview

Manufacturing Customer Service Rep. (Administrative)

Safe Rack produces World-Class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment.

The position is located in our Sumter, SC location.

• Answer internal, external, and customer/vendor inquiries on placement and status of orders and purchase orders; address discrepancies and determine corrective action.
• Provide assistance and coordination between internal Safe Rack departments and external customers.
• Process entries, prepare and file commercial documentation, and assist with calculations/report preparation as needed.
• Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
• Customer information: assist in entering information for customers and distributors and update information as necessary.
• Entry, updating, and processing of sales orders and purchase orders; coordinate/release for fabrication in all systems.
• Field issue/returned product: process orders accordingly (warranty/replacement/repair, etc.); distribute/release and ensure capture of information as directed by Technical Resources.
• Build rapport with customers by responding to questions on order status, billing or delivery discrepancies, and determine appropriate corrective action including back-up for RAM as necessary.
• Receive and send all customer drawings; maintain due dates current in the system.
• Maintain high level product and process knowledge to answer internal/external customer queries.
• Other responsibilities as assigned or required.

• High level product and process knowledge to answer internal/external customer queries.

Note:

This description retains the essential content of the role and responsibilities without adding or altering factual information.