Dental Patient Account Representative II

General

Duties and Responsibilities:

• Demonstrates superior customer service skills, including but not limited to;
• Interacts with all internal and external customers in a caring and respectful manner.
• Answers telephone, responds to messages/inquiries and routes calls in a timely and polite manner.
• Communicates with patients and their families in a courteous, professional, cooperative manner both in-person and over the telephone.
• Responds to patient requests for sliding fee applications, by appointment or walk-ins.
• Provides oversight of all document scanning/attaching. Assists, delegates and distributes any backlog of scans to the appropriate team members, and informs Dental Practice Manager if task is not completed in a timely manner.
• Provides oversight of front office/billing voicemails, and ensures telephones are answered efficiently, that voicemails are checked and calls returned in a timely fashion. Informs Dental Practice Administrator if task is not completed in a timely manner.
• Schedules patient appointments in accordance with practice guidelines and templates.
• Works in conjunction with the Dental Insurance and Billing Coordinator and Tandem Finance Department to process all patient refunds in accordance with organizational financial policies.
• Serves as back up to PARs during staff absences and/or during high volume patient flow.
• Participates in orientation/training of new team members as requested by supervisor.
• Assists in providing process improvement reports for improving quality of patient care.
• Assists in orientation/training of new team members as requested by supervisor.
• Completes financial audits as appropriate.
• Cross-trains and works in other areas, as applicable.
• Performs other duties as assigned.

• High School Diploma or equivalent required.
• 2 to 3 years dental/medical office experience required.
• Bilingual desired but not required.