Financial Aid Advisor - South Bend​/Elkhart

General Purpose And Scope Of The Position

Under the direction of the Director of Financial Aid for the Ivy Tech South Bend/Elkhart service area, the Financial Aid Advisor will instruct students and staff on financial aid policies and procedures to ensure the best financial aid outcome. This position is key to providing financial aid counseling to students, resolving issues, and providing quality customer service by answering student and staff inquiries, providing accurate information, and assisting with the flow of student information in a timely and efficient manner.

Working hours may vary. The position will be located at the Ivy Tech South Bend/Elkhart campus, but additional travel will be required throughout the Ivy Tech South Bend/Elkhart service area.

• Assist students with filing the Free Application for Federal Student Aid (FAFSA).
• Answer financial aid tickets in Smart View and monitor the campus financial aid email.
• Perform data entry, word processing, faxing, mailing, filing, copying, and document imaging and maintaining student financial aid records.
• Process forms for external agencies including forms for housing, SNAP, TANF, Workforce Development, and Vocational Rehabilitation.
• Run, review, and process reports as required.
• Advise students and other department staff with various questions and concerns about financial aid and veteran/military educational benefits.
• Utilize various governmental websites (Scholar Track, CPS, COD, NSLDS) to research difficult student issues.
• Handle verification inquiries from students and staff and upload documents to Global.
• Review program changes and updates to verify continuing financial aid eligibility.
• Assist with the promotion and coordination of campus scholarship programs.
• Assist with the coordination of the work-study program.
• Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, orientations, and other activities on campus designed for new students.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED: Director of Financial Aid

SUPERVISION GIVEN: None

HIRING RANGE: $42,000 - $45,000

• Associate degree with a minimum of one year of relevant experience.
• Bachelor’s degree preferred.
• Experience with financial aid information systems preferred.
• Must possess strong customer service and interpersonal and communication skills.
• Ability to work without supervision.
• Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech is committed to supporting the well‑being, growth, and financial security of our full‑time faculty and staff. Our comprehensive benefits package includes:

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no‑cost preventive services and coverage for orthodontia
• Vision plan with low‑cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no‑cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short‑term and long‑term disability benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible…