Assistant Shift Supervisor Job Sumter area,South Carolina USA,Business

York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited you want to join our team and recognize that our employees are the foundation of our success.

Mission Statement

York County provides quality public services in an open, efficient, and responsive manner.

Vision Statement

York County provides an environment where all citizens and businesses can thrive and succeed.

Core Values – Excellence through Professionalism

Respect -respect builds bridges, not silos. How we live it?

Golden rule - treat others as you want to be treated.
Dedicated
- strong work ethic. How we live it?

Persistence, reliability and commitment to do your best.
Integrity
- do the right thing instead of what is convenient. How we live it?

Displaying strong moral principles.
Knowledgeable
- ready and able. How we live it?

Having the right competencies necessary for achievement.
Friendly
- service with a smile. How we live it?

Being respectful, pleasant and helpful to ALL.

We are hiring a full-time (40 hours weekly), non-exempt Assistant Shift Supervisor with Public Safety Communications. The purpose of this position is to answer e911, non-emergency and text to 911 calls for service, determining the nature of the emergency and produce an appropriate response; prioritize and dispatch law enforcement, emergency medical services and fire departments.

Projected Salary Range/Pay Grade 114:

$23.85 - $28.62, salary is determined based on qualifications.

Our Total Compensation Package:

Compensation – competitive market-rate pay, and negotiable based on qualifications.
Comprehensive State Medical Insurance, Dental and Vision Insurance
Life Insurance
Long-term disability
Parental Leave
Bereavement Leave
Deferred Compensation 401K Plans
Health Savings Account (HSA)
Public Loan Forgiveness Program (Student Loan Forgiveness Program)
11 Paid Holidays + 3 Optional Holidays
Longevity Pay
SC State Retirement Plan Pension
Paid Vacation and Sick Time
Expanded Sick Bank
Critical Care and Cancer Insurance
Wellness Screenings
Employee Assistance Programs
Professional Development / Trainings / Conferences

Duties and Responsibilities:

Receives all e9-1-1, emergency and non-emergency telephone calls, text to 9-1-1 via online software calls, Telecommunications Device for the Deaf (TDD) calls for law enforcement, emergency medical services, fire services, coroner, fire marshal, emergency management, animal control, and other emergency agencies.
Provides appropriate lifesaving information and pre-arrival instructions to the callers to stabilize the situation until the arrival of emergency services. Provides basic crisis counseling support to callers to avert potential self-hazard, suicide, or hostage situations.
Utilizes Computer Aided Dispatch (CAD) systems, Geographic Information Systems, MARVLIS, and other technology systems to accurately record and maintain information received from callers and emergency response personnel, determine location of emergencies, identify potential hazards, prioritize and manage resources and ensure efficient handling of calls for service.
Utilizes communications systems to maintain radio and data communications with responders to provide timely and accurate information. Ensures responders are provided with all pertinent information via radio and mobile data systems to ensure their safety. Maintains constant track of all field units to ensure their safety.
Ensures all communications and Public Safety Answering Point (PSAP) operations are in compliance with and adhere to policies, procedures, protocols, and standards and applicable local, state, and federal laws. Ensures calls for service are answered and dispatched in accordance with County, Commission on Accreditation for Law Enforcement Agencies (CALEA), and National Fire Protection Association (NFPA) standards.
Serves as Training Officer for the assigned shift, training new Telecommunication Specialists on new polices and/or call taking or dispatching techniques.
Monitors incoming/outgoing calls and radio traffic being processed by staff to ensure…