Product Manager - ServiceMac

Who We Are

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

The Product Manager, Digital Operations & Readiness manages assigned client digital experiences from implementation and transition through ongoing product management, while also leading operational readiness practices across Service Mac's broader digital portfolio. The role partners with clients, internal teams and external vendors to deliver and continuously improve customer-facing digital experiences, while establishing consistent practices for testing, release readiness, knowledge assets, reporting and monitoring.

• Assignments typically center on an assigned product or product line
• Collects information on customers’ needs and desires through market research
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements, appraise new product ideas and/or product changes
• Translates product strategy into detailed requirements
• Monitors ongoing advancement and planning of the product roadmap by working with internal stakeholders such as Sales, Marketing, Development & individual clients to understand future needs and opportunities
• Measures and communicates the progress of a project to the client and Management
• Executes tasks and assignments on the product roadmap; may provide direction to the product development team for product evolution and priorities
• Define high level customer requirements for the customer experience including product features and functions, target markets, and pricing
• Assess market competition by comparing the Company’s product to competitors’ products
• Other duties as assigned

Required Education, Experience, Certification/Licensure

• Bachelor's degree or equivalent combination of education and experience
• 2-5 years’ experience in product or services development

• Strong communication skills
• Analytical skills
• E…