Overnight Member Services Representative

Job Summary

The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

• 401(k)
• 401(k) matching
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources
• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team‑building competitions, sales contests, and social events

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

• Greet members and guests as they enter and exit the club; assist with questions and concerns as they check in.
• Help to promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate issues to a manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership‑related functions such as sign‑ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Perform prospective member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
• Frequently conduct a comprehensive walk of all club areas; quickly fix any safety or policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

• Ability to pass a background check.
• Willingness to become CPR/AED certified.
• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctual and reliable.
• Exceptional customer service skills; able to interact positively and professionally with members and co‑workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions using appropriate behavior and language.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work the 3rd shift (overnight).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

If you are an energetic, self‑motivated individual with a positive attitude and a great smile, we want you on our team! All of our team members at Planet Fitness share a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®.