Customer Service Representative

Safe Rack is committed to providing exceptional service and support to our customers. Our mission is to ensure safety and efficiency in all operations, fostering a culture of teamwork and innovation.

This is a full-time on-site position located at our Sumter, SC office. The role involves answering internal, external, and customer/vendor inquiries on placement and status of orders and purchase orders, addressing any discrepancies, and determining what corrective action should be taken.

• Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
• Customer Information:
  Assists in entering information for customers, distributors and updates information as necessary, including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems.
• Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources.
• Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary.
• Receive/send all customer drawings, maintain due dates current in system.
• High level product and process knowledge to answer internal/external customer queries.
• Other responsibilities as assigned or required.

• 3+ years of Customer Service experience.

• Experience with Microsoft Office – Outlook, Word, Excel.
• A results-oriented individual who thrives working in a fast-paced environment.
• Works well in a team environment to honor Safe Rack’s Customer 1st Philosophy.
• Strong written and verbal communication skills.
• Ability to problem-solve while following process guidelines.

Equal Opportunity Employer Veterans/Disabled