OEM Customer Service Coordinator

Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success.

We’re seeking an OEM Customer Service Coordinator to join our team. This role is responsible for managing customer orders, supporting logistics coordination, and ensuring a high level of service that meets customer expectations. The ideal candidate thrives in a fast-paced environment, builds strong relationships, and demonstrates strong analytical and communication skills. This role plays a key part in supporting both customer satisfaction and operational efficiency.

What you will be doing:

Act as the day-to-day point of contact for OEM customers

Respond to inbound calls and emails regarding orders, products, and delivery inquiries

Build strong customer relationships through timely, professional communication

Record and manage customer requests, including complaints, returns, credits, and special inquiries

Process and manage customer orders with accuracy and attention to detail

Maintain and update order status including backorders, fulfillment, inventory, forecasts, and pricing

Ensure timely and accurate execution of orders to meet customer requirements

Support transportation coordination and logistics-related activities

Serve as a liaison between customers and internal teams (Sales, Operations, Planning, etc.)Collaborate with internal departments to meet customer specifications and delivery expectations

Support sales personnel with issue resolution and customer follow-ups Enter and manage customer quality and warranty claims

Work with customers and internal teams to resolve service and product issues

Ensure timely resolution and communication of claim status

Prioritize and manage multiple tasks while meeting department goals

Identify process improvement opportunities to enhance customer experience

Maintain accurate records and documentation of customer interactions

Other duties as assigned

What We’re Looking For:

High School diploma or GED required

Associate degree preferred

Minimum 3 years of experience in a customer service environment

Experience in a B2B environment preferred

Strong customer service and relationship-building skillsa { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #;}tr th { background-color: #;}Strong communication skills, both verbal and written

Able to prioritize and multi-task in fast-paced environments

Analytical with strong problem-solving abilities

Collaborative team player; works well cross-functionally

Customer-focused with strong interpersonal skills

What’s in it for you?

Competitive compensation package

Full Benefits – Medical, Dental, Vision, and more!

Paid Time Off
401(k) matching

Opportunity to get in with an industry leading organization

Team-oriented culture
#J-18808-Ljbffr