Ford-Mobile Service Coordinator

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off‑site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off‑site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Education & Experience:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in service coordination, dispatching, or customer service
• Automotive industry or dealership experience preferred

Skills & Abilities:

• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Customer-focused mindset with strong interpersonal skills
• Ability to problem-solve and adapt in a fast‑paced environment
• High attention to detail and accuracy

Technical Proficiency:

• Comfortable using scheduling and dispatch software
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with DMS/CRM systems (CDK) a plus
• Familiarity with Ford systems or mobile service platforms is a plus

Other Requirements:

• Valid driver’s license and clean driving record
• Ability to work on‑site during standard dealership hours
• Willingness to collaborate with technicians, advisors, and parts team
• Positive attitude and team‑first mentality